Our Bamboo Warranty
We have deep respect for bamboo, and we stand behind every plant we install. Bamboo is very resilient. Keep an eye on it while it gets established, and let us know if anything looks off.
Required for Every Warranty: Tell Us Early
This applies to every customer, members and non-members alike. Bamboo does not die suddenly. Under poor conditions, it declines gradually over weeks. That gives us time to find the cause and help it recover, but only if we know about it.
Please contact us right away if your bamboo looks worse than when it was planted. Signs include:
- Drying
- Rotting
- Losing its green color
- Leaves folding
- Heavy or unusual leaf drop
- Anything else that makes it look like it's declining
Plants reported only after they have fully died do not qualify for replacement. We cannot monitor your bamboo while you are away, and failing to tell us about a struggling plant voids this warranty.
90-Day New Install Warranty
Every new installation by Amazon Bamboo LLC includes a 90-day warranty. If a plant we installed dies completely, down to the roots, within 90 days, we will replace it.
This warranty helps your new bamboo get established. It does not cover:
- Freeze damage. Bamboo hit by a freeze usually regrows from living roots.
- Dehydration from lack of watering.
- Chemical damage, such as weed killers or other harmful chemicals used near the bamboo.
- Natural disasters.
Member Warranty
Active bamboo members receive ongoing coverage after the first 90 days, for as long as their membership is active. After 90 days, freeze damage is covered only on varieties hardy to 15°F and below, such as Bambusa multiplex, Bambusa textilis and most running bamboos purchased from us. Dehydration and chemical damage are not covered.
How to Request a Replacement
Send us photos of the bamboo by text to 832-713-4319, or by email to service@amazonbamboo.com, and tell us:
- How your bamboo is watered.
- Whether any chemicals, such as weed killers, were used near the bamboo.
To qualify for replacement, the plant's entire root system must be dead, with no new growth, as confirmed by our team. We decide the cause of death and whether the notice was timely.
For watering guidance, see our bamboo watering page.
